Careers at Rheaply
Open positions
Senior Account Manager
Rheaply is looking for a Senior Account Manager to focus on our strategic accounts – leading our work with some of our largest and most complex enterprise customers. You’d be a core part of our small and growing Customer Success team in an exciting, early-stage climate tech business.
To deliver on our mission, we depend on our customers to deploy successful reuse programs across their organizations. As a result, our Customer Success team works very closely with our customers to build, launch, maintain, and scale those brand-new or maturing reuse programs.
As a core member of our lean team, you’ll have a huge impact on Rheaply’s trajectory and growth of the Customer Success function. This role will report to the Director of Customer Success and will work with some customers who have offices in Europe (EMEA) and/or Asia-Pacific (APAC). Some travel will be required.
Time: Full time
Location: Remote, EST or CST preferred
Benefits:
- Full Healthcare Monthly Premium Coverage
- Unlimited Vacation Days
Roles and responsibilities
- Managing a portfolio of high-priority customers, specifically, you’ll be responsible for:
- Retention and expansion of your accounts, supported by Account Executives and Sustainability Managers.
- Building strong, long-lasting relationships at multiple levels (from day-to-day users up to executive sponsors) and verticals.
- Owning the full post-sales cycle for your accounts – leading onboarding, implementation, and training to ensure seamless adoption and time-to-value for new customers.
- Conducting regular check-ins, business reviews (MBRs/QBRs), and health checks to monitor customer satisfaction, product usage, and renewal risk.
- Proactively identifying and resolving escalations, technical issues, and service gaps, acting as the “white glove” advocate for clients.
- Driving customer outcome optimizations by reviewing data to understand the trends of successful and unsuccessful accounts.
- Maintaining a deep understanding of Rheaply’s product roadmap and collaborating with Product and Engineering teams to relay customer feedback and influence enhancements.
- Leading strategic projects to improve the Customer Success team’s efficiency and effectiveness, with a keen eye towards how those improvements drive ROI.
What we look for in an ideal candidate
- You have 6+ years of relevant experience in externally-facing project management, product management, customer success, or account management roles.
- You have a background in commercial real estate, facilities management, inventory management, or circular economy business units. Experience with fast-paced startup environments and climate tech is also considered.
- You have experience working with enterprise customers and navigating their complex organizational structures and policies (ie. Fortune 500 companies, government entities, universities, medical institutions).
- Including working with third party partners on behalf of the customer.
- You have a track record of securing renewals and expanding your accounts.
- You have excellent interpersonal, communication, and presentation skills.
- You’re comfortable using the following tools: Metabase (business intelligence), Excel or Google Sheets, Salesforce, Asana, Slack.
- Bonus: You have experience implementing process improvements to increase CS efficiency and effectiveness, including leveraging AI tools.
What we’d like to see from you
- You’re excited to mentor junior Account Managers—sharing best practices for onboarding, adoption strategies, and expansion tactics—and have a sharp eye for spotting resource gaps, providing thoughtful, balanced solutions to support the team.
- You’re comfortable rolling up your sleeves and thriving in ambiguity, leveraging strong analytical and problem-solving skills to get the work done.
- You bring a calm and confident energy to your interactions with customers and with our team in times of uncertainty and during crucial conversations.
- You pride yourself on being helpful, doing the right thing, having empathy and leaving things at least 1% better for your customers and your colleagues.
- You’re known to be reliable by setting realistic expectations, following through, and meeting deadlines.
- You have a growth mindset and demonstrate it through finding and implementing improvements, working smarter not just harder.
- You value data-driven insights to inform your decision-making, while recognizing that sometimes decisions need to be made from a place of intuition.
How to apply
Please submit your resume and cover letter (in pdf format) to careers@rheaply.com. In the subject line indicate “Account Manager.”
The salary range for this position is: $70,000 – $120,000, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual’s skills, experience, and qualifications, and applicable employment laws. Rheaply offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, unlimited vacation and more.
Rheaply is an Equal Opportunity Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply.
Senior Customer Success Manager
Rheaply is looking for a Senior Customer Success Manager to focus on our strategic accounts – leading our work with some of our largest and most complex enterprise customers. You’d be a core part of our small and growing Customer Success team in an exciting, early-stage climate tech business.
To deliver on our mission, we depend on our customers to deploy successful reuse programs across their organizations. As a result, our Customer Success team works very closely with our customers to build, launch, maintain, and scale those brand new or maturing reuse programs.
As a core member of our lean team, you’ll have a huge impact on Rheaply’s trajectory and growth of the Customer Success function. This role will report to the Director of Customer Success and will work with some customers who have offices in Europe (EMEA) and/or Asia-Pacific (APAC). Some travel will be required.
Time: Full time
Location: Remote, EST or CST preferred
Benefits:
- Full Healthcare Monthly Premium Coverage
- Unlimited Vacation Days
Roles and responsibilities
- Managing a portfolio of high priority customers, specifically you’ll be responsible for:
- Retention and expansion of your accounts, in partnership with Account Executives and Sustainability Managers.
- Building strong, long-lasting relationships at multiple levels (from day-to-day users up to executive sponsors) and verticals.
- Owning the full post-sales cycle for your accounts – leading onboarding, implementation, and training to ensure seamless adoption and time-to-value for new customers.
- Conducting regular check-ins, business reviews (MBRs/QBRs), and health checks to monitor customer satisfaction, product usage, and renewal risk.
- Proactively identifying and resolving escalations, technical issues, and service gaps, acting as the “white glove” advocate for clients.
- Driving customer outcome optimizations by reviewing data to understand the trends of successful and unsuccessful accounts.
- Maintaining a deep understanding of Rheaply’s product roadmap and collaborating with Product and Engineering teams to relay customer feedback and influence enhancements.
- Leading strategic projects to improve the Customer Success team’s efficiency and effectiveness, with a keen eye towards how those improvements drive ROI.
What we look for in an ideal candidate
- You have 6+ years of relevant experience in externally-facing project management, product management, customer success, or account management roles.
- You have a background in commercial real estate, facilities management, inventory management, or circular economy business units. Experience with fast-paced startup environments and climate tech is also considered.
- You have experience working with enterprise customers and navigating their complex organizational structures and policies (ie. Fortune 500 companies, government entities, universities, medical institutions).
- Including working with third-party partners on behalf of the customer.
- You have a track record of securing renewals and expanding your accounts.
- You have excellent interpersonal, communication, and presentation skills.
- You’re comfortable using the following tools: Metabase (business intelligence), Excel or Google Sheets, Salesforce, Asana, Slack.
- Bonus: You have experience implementing process improvements to increase CS efficiency and effectiveness, including leveraging AI tools.
What we’d like to see from you
- You’re excited to mentor junior Customer Success Managers—sharing best practices for onboarding, adoption strategies, and expansion tactics—and have a sharp eye for spotting resource gaps, providing thoughtful, balanced solutions to support the team.
- You’re comfortable rolling up your sleeves and thriving in ambiguity, leveraging strong analytical and problem-solving skills to get the work done.
- You bring a calm and confident energy to your interactions with customers and with our team in times of uncertainty and during crucial conversations.
- You pride yourself on being helpful, doing the right thing, having empathy and leaving things at least 1% better for your customers and your colleagues.
- You’re known to be reliable by setting realistic expectations, following through, and meeting deadlines.
- You have a growth mindset and demonstrate it through finding and implementing improvements, working smarter not just harder.
- You value data-driven insights to inform your decision-making, while recognizing that sometimes decisions need to be made from a place of intuition.
How to apply
Please submit your resume and cover letter (in pdf format) to careers@rheaply.com. In the subject line indicate “Sr Customer Success Manager.”
The salary range for this position is: $70,000 – $120,000, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual’s skills, experience, and qualifications, and applicable employment laws. Rheaply offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, unlimited vacation and more.
Rheaply is an Equal Opportunity Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply.
Account Executive - Enterprise
Rheaply is committed to finding straightforward solutions to complex problems. We are constantly learning from each other, and especially from our clients. We strive to understand problems at the microscopic level and become industry experts in building, deploying, and iterating sustainable solutions.
As an Enterprise Account Executive you’ll report directly to the Director of Revenue. You’ll work with large corporations across the globe in their effort to reduce environmental impact, generate time savings through the consolidation of tools and workflows, and generate additional cost savings through spend avoidance and waste diversion. You’ll prospect and develop relationships across numerous divisions including Real Estate, Workplace Services, Facilities, Sustainability, Finance, and Supply Chain. Our target market includes companies spanning biotechnology, pharmaceuticals, technology, retail, and manufacturing. You’ll manage the whole sales process from initial contact to close, acting as a resource and expert to ensure each deal closes successfully and smoothly.
Time: Full time
Location: Remote, near Chicago, IL area preferred
Benefits:
- Full Healthcare Monthly Premium Coverage
- Unlimited Vacation Days
Roles and responsibilities
- Manage book of accounts and achieve new bookings and upsell/expansion goals
- Lead detailed account strategy in generating and developing opportunities at a set of named accounts within a subset of 600 largest global companies spanning most major industries
- Build and deepen pipeline by creating executive relationships across numerous corporate divisions to help influence their long-term technology, business, and sustainability initiatives
- Source new sales opportunities through outbound calls and emails, attending events, and converting inbound leads and user registrations into opportunities
- Command complex and possibly long sales cycles with urgency (our sales cycle can range from 2 to 12 months from initial contact to close)
- Deliver an engaging presentation online (and occasionally in person) with executive level decision makers and consult prospective clients to see value in Rheaply’s technology and services
- Craft professional and value-driving proposals according to specific client needs
- Negotiate price and contractual terms with all new customers, and identify who needs to be involved in approving the purchase (legal, CFOs, CEOs, etc.)
- Partner with other members of Rheaply’s Revenue and Executive leadership to team sell where specialist Decommissioning, Sustainability, or Innovation Team will increase our chances of closing a deal
- Facilitate a seamless hand-off to our Services and/or Customer Success teams after contract signing
- Use Salesforce, Salesloft, LinkedIn Sales Navigator and other tools to drive outreach, maintain clean data, and facilitate an efficient buying process for our customers
- Track and report progress against monthly, quarterly, and annual goals
- Maintain accurate records about sales accounts, contacts, and opportunities in Salesforce
- Represent the needs of the market internally to Marketing, Product, Customer Success, and Sales Leadership functions; a Senior Account Executive is expected to help shape Rheaply’s go-to-market strategy
What we look for in an ideal candidate
- 5+ years of enterprise level SaaS sales experience ideally selling to C-Level decision makers within Operations, Sustainability, Finance, IT or Supply Chain
- Experience and a network in the IFM industry strongly preferred (CBRE, JLL, CushWake, etc.)
- Proven track record of achieving quarterly and annual quotas
- Experience managing and closing complex sales-cycles, including prior success in closing $100,000+ deals
- Excellent verbal, presentation and written communication skills
- An entrepreneurial spirit – the idea of being an active participant in a growing company must excite you
- Experience and willingness to use Salesforce as a single source of truth
- Able to function in gray areas and ambiguity; our market, product, and go-to-market motion are always evolving
- Self-motivated with the ability to work independently as well as part of a team
What we’d like to see from you
- You are a scrappy, motivated team player who understands the various needs of a growing company
- You believe in Rheaply’s Core Values and shall conduct your work in accordance with our values
How to apply
Please submit your resume and cover letter (in pdf format) to careers@rheaply.com. In the subject line indicate “Enterprise Account Executive.”
The salary range for this position is: $80,000 – $140,000, plus variable compensation. Actual compensation will be dependent upon the individual’s skills, experience, qualifications and location, and applicable employment laws. Rheaply offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, unlimited vacation and more.
Rheaply is an Equal Opportunity Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply.
General application
Interested in joining Rheaply but don’t see the right role? Submit your resume and cover letter (in pdf format) to careers@rheaply.com with the title of interest in the subject line. We’re always looking for mission-driven talent to help scale reuse and drive the circular economy forward. Tell us about your skills and passion—we’d love to hear from you.
Rheaply is an Equal Opportunity Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply.